Frequently asked questions

This depends on the cables supplied with your and the level of flexibility you want to offer your employees. All new or leased EVs will come with a cable, but older models might have one fitted with a domestic 3-pin plug. You may need to provide a 7-pin Type 2 cable to benefit from the increased flexibility in charging options. 

Certain electric cars, and many new models, also have the capability to charge using a Combined Charging System (CCS) socket. CCS uses the seven pin Type 2 input alongside a further 2 pins to increase the speed at which a car charges. EVs with this input will need two separate cables to ensure they aren’t restricted with their charging options. 

Technically there are no limits on the number of charge points you can install at your premises, but there may be feasibility issues with your electricity supplier.  

The Workplace Charging Scheme (WCS) does limit the number of sockets it will offer funding for most businesses to 40 (up to 20 double or 40 single chargers). This only applies to funding; if your premises can handle more than 40 chargers you are able to install them and still receive funding for 40 of the points. 

EV charge points must be installed by an electrician or engineer with EV charge point experience. You cannot install the charge point yourself or rely on an electrician without the correct qualifications. This is due to the complexity of the process. With charge points purchased through us we will manage the installation as part of the service

The OZEV grant is administered by the Office for Zero Emission Vehicles and is also known as the Workplace Charging Scheme (WCS). It reimburses businesses with 75% of the cost of both buying and installing a workplace charge point 

The scheme allows you to claim for up to a maximum of 40 charging stations, either 40 single-socket or 20 double-socket charge points, or a combination of both. It is capped at £350 per socket, with a maximum of £14,000 available per business. 

If you buy your charge points through Radius, we will claim your OZEV government grants for you. 

Yes, they are compatible with both fully EVs and plug-in hybrid cars. 

Although occasionally there can be slight delays, the average time to install a charge point is typically two to three hours. The majority are done within one day, and the process is quicker the more information you supply ahead of the installation. 

It’s possible to remove your charge point and transfer it to a new address, but you will need to pay for a professional to do this and correctly handle the installation.  

For safety it’s imperative your electricity is turned off for a period of the installation. How long depends on the process itself but it’s usually around an hour. 

If the consumer unit is under the stairs or in a garage, you will need to clear the working area so the engineer has space to access the board. Things can go wrong if there isn’t sufficient supply to the garage, or if the existing board/supply needs reporting to the network supplier and a warning has been issued. These are exceptionally rare circumstances. 

Although tethered cables can withstand the rigours of the elements, it’s important to avoid anything unnecessary damage. For this reason, when not in use, it’s best to leave it in a safe space and not rolled out on your driveway. 

Charge point installation is complex, and as such you need a fully qualified electrician with the correct expertise. All our electricians have completed training with the manufacturer to understand the specifics of EV charge point installation.  They will also have the knowledge to deal with any potential challenges that come from more complex installations.  

It’s for this reason that OZEV only provide grants to help with the cost of installing a charge point through manufacturer-approved installation engineers. This means they will have to be certified to install under the Workplace and new EV charge point Grant schemes. 

Public charge points usually accept three ways of payments, debit cards, mobile app payments or EV cards. The most common way of payment is via mobile app, as some public charge points do not accept debit/credit card payments. The problem with this is that you will need multiple apps to access individual charge points from different providers or spend time unnecessary time driving until you find a charge point from a specific network provider.   

That’s where the third method comes in handy. Using an EV card such as the Fleetone REV card gives you access to a bigger network, with the REV card accepted at over 4000 charge points and 3000 fuel stations. This means are never far from a charge point/fuel station when you need it.

Access to our e-Roaming Network is a £3 per month subscription per card, with no contract, set up fee or minimum usage clauses. The cards themselves are also free of charge. The electric charging cost will depend on the pence per kW/h charging prices of the provider at the charging station used.  

This price is dependent on a variety of factors. Different network providers have different prices, and the type of the charge point will influence the price as well (e.g. fast and rapid charge points charge more than slow charge points due to the high charging speeds). In addition, extra charges may apply for parking fees or if you keep the charge point occupied once you finish your charging session.   

You can get accurate price rates by downloading our Radius EV app to check the price for the charge points before visiting.

For Android Users 

Open Google Play. 

  • On your phone, use the Play Store app . 
  • On your computer, go to 
  • Search and install the Radius EV App 
  • Wait until the installation is complete 
  • Launch the app. That’s it! Now you can go to the menu and launch your app. 

For iOS users 

  • On your iPhone, iPad or iPod touch, open the App Store app. 
  • Tap the Search tab and search for the Radius EV App 
  • Install the App 
  • Wait until the installation is complete 
  • Launch the app. That’s it! Now you can go to the menu and launch your app 


You can view your invoices in our online account management portal, Velocity. You can access and manage all your invoices in one convenient place, reducing the time and cost of administration and freeing up your time to focus on running your business. Velocity also enables you to download and export your invoices.

Your charge cards from Radius Vehicle Solutions are already pre-activated, so there is no need for you to activate them. You can start using your card straight away at all public charge points in our network. 

If one of your fuel cards is lost or stolen, you can stop it from being used easily through our free-to-use online account management portal, Velocity.

You can order new cards easily using our online account management platform, Velocity.

While public charge points for all rapid charging will provide a cable, for non-rapid charging you will usually be required to bring your own cable. Work-based ones may have spares based on the vehicles within their fleet, but it’s usually expected that the driver has their own. 

It’s also worth remembering that as there is no universal charging cable or connector for EVs, not every charging point will be compatible with your vehicle. Our app ensures you can check for stations that do offer the facility to specifically charge your model of EV and with the cables you have to hand. 

Charging times vary based on two factors, the battery size of the vehicle and the charging speed of the charge point you are using. Charging at home usually takes the longest as the energy capacity varies from 3.7kW to 7.2 kW and will be limited if using a standard socket and not a charge point.  

Motorway service stations are the fastest with 50kW charging power. This equates to approximately 100 miles of range in just 35 minutes. A standard electric car, with a 60kW battery and using a 7kW charge point, will need less than eight hours to charge from empty to full.  

You don’t need to top up to full, and most drivers will top up to 80%. This is because final 20% takes longer as the charging automatically slows down to prolong the battery life, the same measure taken by mobile phones.